Providing Patients with Novel Concierge-Level Experience in Specialty Pharmacy
Gentry Health Services and Pleio, Inc. announce their partnership aimed at redefining the landscape of patient experience in specialty pharmacy. The two companies have launched a program to provide peer-to-patient support as patients initiate specialty medication therapy.
Gentry Health Services, with its commitment to improving clinical outcomes for patients with the most complex disease states, has one primary focus: taking care of the patient. “We recognize the difficulties for patients in navigating the process of starting a specialty medication, especially for the first time. Incorporating emotional awareness into understanding the patient’s needs lowers the barriers to successfully initiating therapy for the patient,” remarked Nimesh Patel, Chief Operating Officer at Gentry Health Services. “Our partnership with Pleio provides a wraparound patient support program to complement Gentry Health Services’ clinical care team.”
In early 2023, the American Medical Association identified that five out of the top eight reasons leading to non-adherence are due to emotional barriers.1 Helping patients navigate the first 100-days of therapy with a human touch to overcome these emotional barriers is critical to enhancing clinical outcomes and elevating the patient experience.
Pleio offers patients a human-first connection, extending its GoodStart™ Program in partnership with Gentry Health Services to address patients’ emotional needs as they onboard onto treatment, building trust and confidence as they begin their healthcare journey. Pleio’s GoodStart™ program bridges a gap that exists in patient engagement by introducing pharma-sponsored resources for patients as they interact with specialty pharmacies.
“Pleio is seamlessly embedded into Gentry’s process to ensure every patient receives personalized, compassionate care,” said Mark Gregory, Chief Pharmacy Officer at Pleio. “We’ve worked together to design an elevated experience, so each patient feels motivated, appreciated, and heard.”
The partnership creates continued connectivity with patients, reduces interruptions in therapy, and complements Gentry Health Services’ clinical care team, which extends support to patients by providing information and education to ease overwhelming feelings. As Gentry Health Services and Pleio engage with patients, they collect data to measure patient engagement, satisfaction, adherence lift, and operating efficiencies.
Connect with both Gentry Health and Pleio at Asembia AXS24 in Las Vegas to learn more about this program.
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